After 8 months I have spent the last month not being able to play DaoC RvR at peak times. I get severe latency on Ventrilo (usually the first sign) and then once I hit a zerg or another FG the whole red squares routine begins. I get chain LD's if I try to go anywhere with more than 16 people in it. Basically between 8pm and 10pm I cannot do FG RvR.
I have tried for the last 2 weeks to get technical support to help me but I get people who know less about the issue than me. Which is odd. Basically I have been sending in ping plot results that shows 78-80% packet loss in London (its one of the Tiscali servers). So whilst the service works for the average user once you start to challenge it - it basically cannot cope.
After a week of sending ping plot text results to Toucansurf's 'technical' support I got an email from them asking for me to send reports from 'pingplotter.com'. I am guessing they aren't very bright by now.
I then sent 5 nights plots in text form to the agent. I get a reply the next day to the effect that they cannot read them and that they will refer it to 'second line' support. By now I realise this is worse than an NHS casualty department. I have been calling them as well. I want to cancel the contract but they insist their rules are that a second line manager has to see it first (for obvious reasons). So ok I am waiting since last Wednesday for the call and nothing. They have my work number, work email and so on. Nothing.
Yesterday I got an email in the morning which stated "Since you have not been in contact with us for 72 hours we will assume your problem is now SOLVED."
What the hell am I supposed to do with this lot?
I signed up for a year but surely I have a right to cancel a contract when someone is not providing the service I am paying for?
Sharkith
