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Tech issues

Posted: Fri Sep 19, 2008 10:03 am
by Trez
Hey good ppl,

my girlfriends son bought the game yesterday and went to the website and got registered. Then he got the email and got authed and entered his key and it said authed as well.

Then he wanted to play, but the damn thing keeps saying authenthication failed, any ideas???

I have write support, but no answer from them yet.

Posted: Fri Sep 19, 2008 10:19 am
by Gahn
Might be that there's some delay between registration and the system being aware that you are registered.

Posted: Fri Sep 19, 2008 11:59 am
by Trez
I thought so as well, but still this morning he couldnt get into the game, and still no word from support.

Anybody got a phone number for them in Ireland so I can call them and shout at them? :o

Posted: Fri Sep 19, 2008 1:38 pm
by Luinmir
Try again .. Pls check every number and letters spec. B and 8 and S and 5 they look very simlare ... I did that 2 times

Posted: Fri Sep 19, 2008 2:54 pm
by Trez
Luin the key was accepted :)

The problem is when he tries to log into the game.

Posted: Fri Sep 19, 2008 3:01 pm
by Trez
OK problem solved, he just got an email saying the key (even tho correct entered) wasnt accepted, so we tried again and it worked :D